Señales de que tu equipo de CS está totalmente arruinado

So, your customer success (CS) team might be in a bit of a pickle. Instead of doing their thing and making your company thrive, they end up like the cleanup crew for all the messes other departments make. It's like they're playing detective to figure out if they're the ones messing up your revenue. Well, we've been around the block, and we've spotted three major CS fails. Each of these has its own backstory, but the bottom line is, if your CS squad is stuck in one of these modes, they're barking up the wrong tree. 🌳

1. The CS team that's doing the sales team's job. Your Customer Success Managers (CSMs) are the ones doing the renewal dance and trying to upsell. This can make your sales team go wild and oversell, leaving your CSMs to deal with the aftermath of poorly-sized deals. If your CSMs were natural-born sellers, they'd be Account Executives (AEs).

2. The CS team that's stepping in for support. Your CSMs are drowning in ticket escalations, providing the lowdown for your biggest customers, handling crisis communication, and chasing those elusive root causes. If your CSMs were support wizards, they'd be rocking the title of premium support engineers.

3. The CS team that's trying to be the services team. Your CSMs are suddenly the project planners and scope-definers for services. If they were experts at delivering professional services, they'd be strutting their stuff as solutions architects.

So, there you have it. If your CS team is playing any of these roles, it's time to shuffle the deck and get them back on track!" 🃏🚀